What are the shipping costs?
For Singapore deliveries, we offer three delivery methods – SingPost Basic Package (no tracking provided), SingPost Tracked Package (the package is given a tracking number) or door-to-door courier delivery (driver will contact you prior to delivery, someone must be present to receive the package). If you prefer an order with tracking (recommended), please select the Tracked Package option.
We provide free delivery for purchases over $60. This may be via SingPost Basic Package, Singpost Tracked Package or courier depending on the parcel size. If you have a preference for a delivery method, please select this instead.
International deliveries will be charged at a flat rate of $20, and will be sent by SingPost Registered Service.
While we do our best to ensure shipping costs are accurate at the time of checkout, Neis Haus reserves the right to adjust shipping charges in accordance with the costs charged by our shipping service providers. In such instances, we will advise you as soon as possible after your order if there are any changes to the shipping fees.
Neis Haus is not responsible for lost or stolen packages after they have been sent through SingPost.
If Basic Package is chosen, there is no tracking available on the package. Tracked Package is a preferred option to allow customers to track the status of their delivery.
Neis Haus is not responsible for additional shipping charges if the package is returned due to an incorrect address, customer absence or package refusal.
Can I change my shipping address after I have completed my order?
If you need to change your shipping address, we suggest you advise us as soon as possible after your order has been completed. If the order has already been dispatched, we will not be able to change the shipping address provided by you during checkout.
If the order has not yet been dispatched, and the new delivery address has a higher delivery fee, you will be required to pay the difference before dispatch. If the change in delivery location is a lower delivery fee, Neis Haus will refund the difference.
Please also be advised that if a signature is required on receipt of your shipment, you will not be able to provide a PO Box or freight forwarding address as your delivery address.
Which countries do you ship to?
We ship locally to all areas in Singapore, and provide a flat rate to ship internationally.
For international deliveries, please note that Neis Haus does not charge any taxes or customs fees in your bill, and we are unable to advise if any such charges would be applied to your purchase when it reaches your country of delivery.
When will I receive my order?
Neis Haus aims to dispatch all orders within 2 to 3 Singapore business days of receiving your order. Please note that there may be some delays during peak periods. The actual day of delivery will then depend on delivery method (SingPost or Courier). For SingPost we cannot determine the exact day of delivery, however if you choose Tracked Package, you will receive a tracking number to help you track the status of your package. Do note that Basic Package does not provide a tracking number.
Will I need to sign for my delivery?
SingPost Basic Package and Tracked Package do not require a signature upon delivery. For some orders, we may arrange delivery via courier which will require a signature upon delivery.
Any other questions on delivery not outlined here? Please use the Contact Us form and we will get back to you as soon as possible.